If you are using the Digi sim mobile network and facing issues like “not able to send sms” from Digi sim then the below-mentioned could be one of the reasons for the failure of sending or receiving SMS messages on your Digi sim card, below reasons applies to both DIGI Prepaid and Postpaid customers.
I journey a lot, these days I become in Malaysia & I located many friends have been not able to send SMS messages from my Digi sim. I observed a few solutions & later I become able to send SMS however It was frustrating.
I tried to inform those tips and guide to different my friends, and it helped for them too. So in this, I am going to share those tips & guidelines with you so you can clear up this SMS not sending or receiving from Digi sim cards trouble out of your side.
Solutions To Digi sim SMS Messages Not Sending
Below I have shared the Reason behind both Digi sim Prepaid sim and Postpaid sim Users for this issue:
Solution 1
If you’ve got modified your Digi sim Sim recently like me, then you may now no longer be capable of Send or Receive SMS on one or two days.
In a comparable case, If to procure a 4G SIM alternative in your Digi sim cell range, you may now no longer get hold of or ship any SMS for the following 24 hours.
Solution 2
Your Digi sim sim SMS Center Number might be wrong, so in this case, you can try either refreshing or updating SMSC. Remember you should use the SMSC of your area. You should choose SMSC according to your area which you can get from Google.
Steps to update or refresh SMSC:
- Dial – *#*#4636#*#* on Keypad.
- It will automatically open the ‘Testing’ settings.
- Now if you have two sims in your Android phone then choose accordingly. In my case, I opened ‘Phone information1’.
- Now scroll down and try to find the ‘SMSC’ option, here will see the Refresh option tap it.
- if it didn’t work for you then type your network operator’s SMSC number of your area and tap Update.
Solution 3
If you haven’t sent any SMS or Message from your mobile in the last 6 months then Digi sim may disable the outgoing SMS messages of your mobile number.
To Verify this case you can call Digi sim Customer Care and Ask them to enable SMS Services. After a successful request once restart your mobile to start sending SMS. Nowadays this process seems to be canceled so far in 2024. But again I request you to confirm this from customer care.
Solution 4
If there is an incorrect Date and Time on your device then it may be a root cause of the issue and it may create other issues too. So try to fix it.
Here are the steps to set your device time accurately:
- Open your phone’s Clock app.
- Tap More and go to Settings.
- To pick your home time zone: Tap Home time zone. To automatically update your timezone: Tap Change date & time. Set time zone automatically.
- To update your timezone based on your location: Tap Change date & time Set time zone automatically.
Tip solution: Put your SIM on a different phone. If it works then the problem is with your mobile phone. Unfortunately, if it doesn’t work then try to get help from Digi Customer care.
Why I am Unable to Receive SMS Messages on Digi sim sim
Reason 1: You might have activated DND Do Not Disturb Service on your Digi sim Number
Reason 2: Message Memory is Full.
Reason 3: Smartphone misconfiguration cause some issues, so just try to restart your device.
Reason 4: If you are a New Upgraded User of the same Network.
Conclusion
Hope this post is helpful and that you get help to solve Digi SMS not receiving or sending. Feel free to share your thoughts in the comment section.