Recently, I was unable to use Facebook Messenger. Whenever I used to open the Messenger app it was showing only a blank/ black screen I waited for a minute but the Messenger app was not responding.
Recently I am using iPhone X, but I have also seen this Black screen problem on my old Android device while using the Messenger app. Whenever anyone faces this error they are expected to get frustrated.
I was able to solve this issue by using some personal solution methods. So today in this post I am going to share those personal troubleshooting methods. Follow them to solve the Messenger black screen issue from your side.
7 Ways To Fix Facebook Messenger Blank/ Black Screen Issue on Android/ iOS
1. Internet Issue
If you have a bad internet connection Messenger will show a Blank screen and won’t load anything. Here you can try to improve the strength of your Internet. If you are using mobile data then you should try to turn on Aeroplane mode for a few or 10 seconds it can solve your problem.
If you are using WI-FI then, there may be a problem with the router, then it needs to be reset and if that doesn’t work, then it might need to be replaced.
If there is a problem with the modem, then it needs to be turned off and turned on again, this may solve the issue easily.
2. Check to see Facebook Messenger’s recent problems
Messenger uses several servers to handle online operations. In this case, you can visit various forums or news portals to find recent issues that have been detected. After knowing those issues crosscheck if the recent issues are the problem or not.
If there is an issue and it is being recognized by the Facebook team then they will notify people on Messagner’s official Twitter handle, where they update the latest scenarios and news so you can check that too.
3. Clear Cache and Clear data
Clearing the cache of the Messenger app will not delete any important data but ‘Clear all data’ will delete all data from the Messenger app. In simple language, it will reset the app and you will have to set up the Messenger app again and log in to your all accounts again.
So Firstly try clearing the cache if it doesn’t work then try to Clear all data at the last.
Steps to clear cache and clear all data of Messenger-
- Open your device’s Settings app.
- Tap Apps & notifications > App info or See all apps.
- Tap Messenger.
- Tap Storage > Clear Cache.
Messenger needs free space in your device to work normally. When there’s very little space on your device Messenger will not work in a normal way and show some errors. According to my personal experience, there should be a minimum of 1 to 1.5 GB of free space on your device so that to run Messenger normally.
To Clear the space you can delete videos, and photos, unwanted apps, or you can clear the cache of different apps.
Once there is enough working space for the Messenger app, it may open easily. If this solution doesn’t work then you can try the next solution.
Sometimes there is some misconfiguration with your device, which causes interruptions running Messanger. So restarting your device could solve a lot of problems. So if you facing some issues with Messanger then restarting the device may help to solve this problem.
6. Update Facebook Messanger
As time passes Messanger developers found some bugs and issues with the App. Then they work on those bugs fix them, and they make available the new version where the bugs have been fixed.
To Update Messanger on an Android device from the Play Store follow the steps mentioned below:
1. Open the Play Store app then tap on your profile present in the upper-right corner.
2. Then go to ‘Manage apps and device’ and go to ‘Updates available‘.
3. Then find Messanger and tap Update.
If Messenger is not on the list then your App must be up to date already. In this case, follow the next solution.
To Update Messanger on an iOS device from the App Store follow the steps mentioned below:
- Open the App Store.
- Tap your profile icon at the top of the screen.
- Scroll to see pending updates.
- Search for Messanger and Tap Update next to an app to only update that app.
7. Extension conflict
The Chrome extension you are using may conflict with the message features and it mostly causes Messenger Black/ white Background screen chrome. To resolve the issue, try disabling any conflicting extensions, or try the use of another browser to access Messenger.
8. Contact support
Unfortunately, If all the above solutions don’t work, then you should try contacting the support team of Facebook Messenger they will help you to solve your problem for sure.
I have shared all possible solutions we found to Fix the Messenger blank Black/ white screen problem. If you still have any kind of problems then feel free to comment below. We will help you as soon as possible.