Fix: Unable to Verify Identity on Grabpay

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If you’re having trouble verifying your identity on GrabPay, you’re not alone. Many users have reported difficulties with the process, which can be frustrating and confusing. However, with a few simple steps, you can resolve the issue and get back to using your GrabPay account.

In this article, we’ll explore some common reasons why users are unable to verify their identity on GrabPay and provide some tips to help you get through the process smoothly.

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Steps To Verify Account on Grabpay

  1. Take a photo of your ID (MyKad) and upload it.
  2. Take a selfie.
  3. Complete your personal information.
  4. We will notify you on the Grab app once your Wallet verification is completed successfully.

Fix: Unable to verify my identity on Grabpay

If you’re having trouble verifying your identity on GrabPay, here are some tips that may help:

  1. Check your documents- Make sure your ID documents are valid and up-to-date. If you’re using a passport, make sure it’s not expired. If you’re using a driver’s license, make sure it hasn’t been suspended or revoked.
  2. Check the image quality- Take clear, well-lit photos of your ID documents. Make sure the images are in focus and all the information is visible.
  3. Check your name- Double-check that the name on your ID matches the name you’ve entered in your GrabPay profile. If they don’t match, update your profile information.
  4. Multiple accounts- GrabPay only allows one account per user. If you’ve already verified your identity on another account, you won’t be able to do so again.
  5. Contact GrabPay support- If you’ve tried everything and still can’t verify your identity, contact GrabPay support. They’ll be able to help you troubleshoot the issue and get you back up and running.


Verifying your identity on GrabPay is an important step in using the app. If you’re having trouble with the process, don’t give up. Check your documents, take clear photos, double-check your name, and contact support if you need help. By following these tips, you’ll be able to complete the verification process and start using GrabPay with confidence.

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